Returns & Refunds

Effective September 10, 2026 · Version 2026.09.1

Unopened products — 14 days

Changed your mind? You can return any unopened, sealed product within 14 days of delivery for a full refund of the product price. Email [email protected] with your order number to get a return address and instructions. Return shipping for change-of-mind returns is at your cost.

Opened products

For hygiene and safety reasons we can’t accept returns of opened nicotine or food products. If something tastes off or seems below standard, tell us anyway — freshness is our promise, and we’ll usually credit or replace affected cans.

Damaged, wrong or missing items

If your order arrives damaged, incomplete, or with the wrong items, email us within 7 days with photos and your order number. We’ll reship the affected items or refund them in full — no return postage required.

Lost parcels

If tracking shows no movement for 3+ business days or a parcel is marked delivered but missing, contact us. After a quick carrier investigation we’ll reship or refund your order.

How refunds are paid

A refund goes back the way the payment came in. If you paid by Interac e-Transfer we send an e-Transfer to the email address the payment came from, usually within 1–2 business days of approval. If you paid in crypto we return the refunded amount to a wallet address you give us, in the same coin, at the exchange rate on the day the refund is issued — a coin that has moved in the meantime means the figure in your wallet won’t match the figure on your order, and we refund the order amount, not the coin count.