Contact us

A person reads and answers every message — within 1 business day on weekdays, within 48 hours at a weekend. Pick what it’s about below and we’ll ask for the one or two things that save a round trip.

Rather just email?

[email protected]

Same inbox, same response time. The form just asks the questions we’d have to ask anyway.

Response times

Monday–Friday: within 1 business day.
Weekends: within 48 hours.

Where we ship from

Nicotine Pouches Canada
1751 Savage Rd
Richmond, BC V6V 1R1

Paying by e-Transfer?

Send it to [email protected] — that address, not the one above, because it’s the one registered for Autodeposit. Use the reference code from your order as the message, then pick Payment or e-Transfer in the form if anything looks wrong.

Find us elsewhere

For support the form and the inbox are the fastest routes — they're the ones with a response time attached. These are where we post restocks, new arrivals and pouch explainers.

Before you write: most shipping and product questions are already answered in the FAQ or on the Shipping & Delivery page.